Customer reviews from Hotline orders

Hi Mara,

Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery charges for your sample orders.

We understand that paying for multiple deliveries isn't ideal. In some cases, samples need to be dispatched separately, which means individual delivery charges apply. We appreciate that this can be frustrating, and we're always looking at ways to provide the best possible service and delivery options for our customers.

Thank you for taking the time to share your comments. We value your feedback and hope to have the opportunity to assist you again in the future.

Kind regards.

Chris

Customer Support

Hi Harry,

Thank you for your review. We're pleased to hear that you were happy with the speed of your Visual Proof™.

We appreciate your comments regarding pricing. While we may not always be the absolute lowest-priced supplier, we instead work hard to offer great value through high-quality products, fast turnaround times, guaranteed delivery dates and a service our customers can rely on from enquiry through to receipt.

Thank you again for your feedback, and we hope to have the opportunity to assist you with future orders.

Kind regards.

Chris
Customer Support

Hi Italo,

Thank you for your feedback and for choosing to order with us.

We understand your comments regarding the delivery charge. Rather than including delivery costs within our product prices, we keep these separate so customers can choose from a range of options to suit their budget and timescale. This approach helps us provide the most suitable option for each individual order.

However, we really appreciate you taking the time to share your thoughts and we hope to have the opportunity to work with you again in the future.

Kind regards

Chris
Customer Support

Hi Rachel,

Thank you for your feedback. We're pleased to hear that you were impressed with the speed of your Visual Proof™.

We're sorry to hear that you found the pricing unclear. We aim to make our pricing as transparent as possible, with VAT displayed throughout the quotation and ordering process, including within the Instant Quote, order breakdown and basket. However, we appreciate your comments and will continue to review how we present this information to ensure it's as clear and straightforward as possible for all customers.

Thank you again for taking the time to share your experience, and we hope to have the opportunity to assist you again in the future.

Kind regards.

Chris
Customer Support