Caroline Alexander
Very easy
Very easy to use and quick response times
Customer reviews from Hotline orders
Read what customers say about ordering branded merchandise from Hotline, including their experience of our website, artwork proofs and finished products. Browse the reviews collected on this page, visit our separate Trustpilot profile or share your own experience.
4.9
/ 5
Based on 6,152 verified hotline customer reviews
94% rated 5 stars
Most customers love our service
Visual Proofs in 20 minutes
See your logo before you buy
Fast, reliable delivery
Delivered when you need it
High repeat customer rate
Customers come back to us
Write review
We love hearing from you! How was your hotline experience?
Pritesh Mistry
Lots of choice
Overall really quick and easy to order. Lots of choice, clear view on lead time (though it did nearly catch me out!)
Sue Kelly
Prompt, reliable
Prompt, reliable and if the quality is as good as last time, we will be very happy Maybe add VAT on quote as well so not a surprise at check out
Louise Fraser
Fast proofs
Really appreciate how fast the proofs are provided after requesting specific changes.
Philip Keeley
Proofs were fine
The proofs were fine and I ordered the cups. I wasn't aware of the combinations of delivery charges and VAT, it came as a surprise. However we ordered and paid for the items.
Reply from Hotline Promotional Products
Hi Philip,
Thank you for your feedback. We're really pleased to hear that you're happy with the Visual Proofs.
We understand your comments regarding delivery charges and VAT. We always aim to make our pricing as clear and transparent as possible without hiding anything. To help with this, we show the VAT at various stages throughout the ordering process, including within the Instant Quote on the product page and the price breakdown alongside your Visual Proof™. But please accept our apologies if this was not visible enough.
Delivery charges are calculated separately and displayed in the basket. We aim to keep these as low as possible. This is to give our customers full flexibility and clarity of the full cost, before placing their order.
We also work hard to offer competitive prices, reliable delivery services and guaranteed delivery dates, giving our customers the best possible value and peace of mind.
Thanks again for choosing us. We really appreciate your business and feedback and hope to help you again in the future!
Kind regards.
Chris
Customer Support
Lori McElroy
Would prefer to see VAT upfront.
Reply from Hotline Promotional Products
Hi Lori,
Thank you for your feedback.
We understand your comments regarding the visibility of the VAT. We always aim to make our pricing as clear and transparent as possible without hiding anything. To help with this, we show the VAT at various stages throughout the ordering process, including within the Instant Quote on the product page and the price breakdown alongside your Visual Proof™. But please accept our apologies if this was not visible enough. Your feedback will be taken on board.
Thanks again for choosing us. We really appreciate your business and feedback and hope to help you again in the future!
Kind regards.
Chris
Customer Support
Joanna McFarlane
Very good customer service
Amy Cookson
Great service
Great service. Good product at a reasonable price.
Jake Kennett
GREAT SERVICE
Helen Yates
The first items I ordered were excellent
Really helpful that you get to see your item as it will look so quickly and very easy to order. The first items I ordered were excellent quality and the logo looked great, therefore we are now ordering more items.
Emily McLean
Seamless process
Quick support, fair prices and seamless process
Samantha Ridgard
All good
All good, but 4 weeks delivery seems a long wait.
Reply from Hotline Promotional Products
Hi Samantha,
Thank you for your feedback. We're really pleased to hear that everything has gone well so far.
We understand that four weeks can seem a long time to wait. This particular trolley coin is manufactured in the Far East, which means the production and shipping process takes a little longer than some of our other products. We always aim to offer the best possible delivery times and guarantee the delivery dates quoted when ordering.
We really appreciate your patience and hope you'll be delighted with your trolley coins when they arrive. Thanks again for choosing us!
Chris
Customer Support
Andy Gamble
Really excellent
Really excellent products and company. Thank you
Pippa Simpson
Simple system
Easy to produce visuals and simple system to use.
GHAZANFAR MEHMOOD KARIM
EXCELLENT
Owen Granfield
Good people to work with
Terry Murphy
Really cool
Really cool, super helpful and great service...well done and thnx
Deb Gray
Excellent
Excellent, very easy to design what I needed
Will hobhouse
Good product
Good product but very expensive delivery charge - not warned till basket. All prices are quoted ex vat
Reply from Hotline Promotional Products
Hi Will,
Thank you for your feedback. We're really pleased to hear that you're happy with the product.
We understand your comments regarding delivery charges and VAT. We always aim to make our pricing as clear and transparent as possible without hiding anything. To help with this, we show the VAT at various stages throughout the ordering process, including within the Instant Quote on the product page and the price breakdown alongside your Visual Proof™. But please accept our apologies if this was not visible enough.
Delivery charges are calculated separately and displayed in the basket. We aim to keep these as low as possible. This is to give our customers full flexibility and clarity of the full cost, before placing their order.
We also work hard to offer competitive prices, reliable delivery services and guaranteed delivery dates, giving our customers the best possible value and peace of mind.
Thanks again for choosing us. We really appreciate your business and feedback and hope to help you again in the future!
Kind regards.
Chris
Customer Support
beverley kettlety
Quick turn around - thanks
Anne Perkins
Ordering easy and straightforward
Penelope Parker
Helpful staff makes all the difference
It's a steep learning curve to navigate the procedures on line, but the response of helpful staff makes all the difference. I can't wait to see our merchandise.
Reply from Hotline Promotional Products
Hi Penelope,
Thank you so much for your lovely 5-star review! It's great to hear that our team made such a positive difference to your experience. We're always happy to help, especially if it feels like there's a lot to take in during the ordering process.
We really appreciate your feedback, and we'll be sure to pass your kind words on to the team.
Thanks again for choosing us. We're excited for you to receive your merchandise and hope you love it!
Chris
Customer Support
Victoria Collins
Great - quick and easy thank you
Claire ROBERTSON
Brilliant so far
Brilliant so far - price is great-easy to navigate the website and design process
Brian Hoskins
Always very easy to repeat order. Thanks
Phil Adcock
Good contact
Samantha Rolfe
Quick and easy
Caroline Newman
Always excellent value
Really good choice of products and always excellent value and quality
Carolyn Hyde
So easy
So easy and you can see your items with your logo prior to ordering anything, meaning you can try out a few different options!
Mohammed Zaheer
So far so good
So far so good, will have more to say once we get the bags.
4.9
/ 5
Based on 6,152 verified hotline customer reviews
94% rated 5 stars
Most customers love our service
Visual Proofs in 20 minutes
See your logo before you buy
Fast, reliable delivery
Delivered when you need it
High repeat customer rate
Customers come back to us