Safe Shopping Guarantee

Security

Protecting the security of all personally-identifiable information is of the utmost concern to us, so we have taken technical and organisational measures to protect the security of your personal data. Once we receive your information, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Security Guarantee

We do not store credit card details nor do we share customer details with any 3rd parties for marketing. Our website uses a secure server which uses SSL technology (secure sockets layer) to make sure that all your details are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfill it.

When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number and name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to us over the Internet. We will take all reasonable measures to keep your personal information, order and payment details secure.

Payment Card Security

Where you enter your credit card details for an online transaction, that data is only used by our Secure Payment Processor to process your payment and is not subsequently stored by us. At the Hotline.co.uk we are committed to protecting you against unauthorised transactions and ensuring that our payment process is as safe and secure as possible. As well as our SSL technology (mentioned above), we have implemented extra levels of security to protect your online transactions.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Hotline.co.uk will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). By ordering from the Hotline.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order.

We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your debit or credit or card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone.