Promotional Product FAQs

Yes. Every product page at Hotline Promotional Products shows the number of units currently held, so you can check availability against your quantity before you commit to anything.

Yes. hotline™ offers a FREE 20-minute Visual Proof™, allowing you to see how your logo will appear on your chosen promotional products before production begins. This helps ensure you’re happy with the design before your order goes ahead.

Yes, we now deliver to non-mainland UK locations such as the Scottish Highlands and other outlying areas. We’ll always aim to deliver on the date shown at checkout, but depending on your location, it may take a little longer.

Unfortunately, we're no longer able to deliver to Northern Ireland due to changes brought in under the Windsor Framework.
While we cover the rest of the UK, we’re not currently able to deliver internationally to other countries.

Absolutely! After you approve your order, you can download your receipt or BACS pro-forma invoice, depending on your chosen payment method, from your Promo Portal. We’ll also email you your VAT invoice the day after your first delivery, and you can download it from your Promo Portal as well.

We only use tracked couriers like DPD, DHL, UPS, and TNT. Track your package via the Track Order button in your Order History tab in your Portal. If you can’t find your tracking link please contact us via our online Support Centre - Aftersales tab

We accept payment via Apply Pay, Google Pay, MasterCard, Visa, Visa Debit, BACS and PayPal via our secure online checkout. Unfortunately we cannot accept Amex but you can link an Amex account to a Paypal account, which we do accept.

Yes, you can pay with PayPal through our secure online checkout. Simply select PayPal at the payment stage and follow the prompts to complete your payment using your PayPal account.

Yes, we accept both Apple Pay and Google Pay through our secure online checkout. If either option is available on your device and browser, you’ll see it at the payment stage. Simply select your preferred option and follow the prompts to complete your payment without entering your card details manually.

Hotline Promotional Products is run by Managing Director Ollie Galpin, who has worked at Hotline for 20 years and is the son of founder Mike Galpin. The team is based in Christchurch, Dorset, and includes the in-house designers who prepare every Visual Proof™.

Hotline Promotional Products is based in Christchurch, Dorset, on the south coast of England. It delivers to addresses across the UK except Northern Ireland, and it doesn't currently deliver outside the UK.

Usually less than it appears. Most promotional products are manufactured overseas, and what commonly happens in the UK is the decoration rather than the manufacture. "Printed in the UK", "decorated in the UK" and "branded in the UK" all accurately describe products made elsewhere. If provenance matters for a tender or a policy, ask separately where the product was manufactured and where the branding was applied, and expect two distinct answers.

Please contact our Support Centre so the team can look into it. Include your order reference and a brief description of the issue.