Frequently Asked Questions

Who are Hotline?

We’re the UK's leading supplier of printed promotional products, and we do things a little differently. For over 30 years, we've focused on making the process of buying branded merchandise brilliantly effortless. Since our founding in 1989, we’ve continuously innovated to find simpler, smarter ways to get promotional products just right. Discover more about our journey and what sets us apart on our 'About Us' page.

Do you use a third-party review site?

Yes, we use a third-party review site! In addition to collecting reviews on Trustpilot, where you can see our ratings and what others are saying, we also gather verified real-time feedback through our own review system. Your feedback is incredibly important to us, and we love hearing from our customers.

What information should I have printed on a promotional product?

Our advice: keep it simple! Most clients opt for their company logo, phone number, or website address. The goal is to make your message clear and direct, so it resonates with your audience and makes a strong impact.

I’m not sure which promotional product is right for my campaign. What should I do?

Not sure where to start? Think about your target audience and what they would value. For instance, if your business is in tech repairs, a USB flash drive or Power Bank with your logo could be a practical and appreciated gift. There's a perfect product for every business, and we're here to help you find it. For some inspiration, you can explore our informative blogs where we share insights and ideas to spark your creativity. Our Hot Products collection is also a great place to start!

Do you have a brochure?

Yes, we do! Our annual A5 bestsellers brochure is packed with hundreds of fantastic products to help promote your business. If you haven't received yours yet, request yours now by visiting the link in the footer of the website.

What are your opening times?

We’re here Monday to Friday, 9am to 5pm. We're closed on Bank Holidays and during Christmas from 24th December to 2nd January.

What is the minimum order for products?

Each product has its own minimum order quantity, which varies. You can find the minimum order for each item on our website. Remember, ordering in bulk often means bigger savings!

Is the website and my data secure?

Absolutely. Our website is fully secure, following Google’s guidelines to protect your data. We value your privacy and will never share your information with other companies. For more details, check out our privacy policy.