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We are the UK's leading supplier of printed promotional products. For over 30 years we've always looked to innovate and find simpler and easier ways to order branded merchandise. Established in 1989, you can read more about our journey and how we got to where we are today on our about us page.
Absolutely! Customer feedback is extremely important to us and we love hearing from you. We use a third party review site called Trustpilot and you can see our reviews and Trustpilot score on our profile page.
Our advice is keep it simple! Most people have their company logo, telephone number or website address. It's a call to action, so keep it clear and simple to make the greatest impact.
If you are not sure which product to use ask yourself this: who are your core target audience and what would they appreciate? For example, if your company repairs computers then why not offer a practical gift to your customers such as a USB flash drive printed with your logo, which they will see every time they use it?
There's a promotional product for every kind of business or organisation and we can help you to find the right one for yours. If you are in need of some inspiration then have a chat with a member of our friendly sales team on 01202 052122.
Yes, every year we supply our A5 bestsellers brochure, crammed full to the brim with hundreds of products for promoting your business. Not had yours yet? Download your copy here.
Monday to Friday 9am – 5pm. We are closed on Bank Holidays and at Christmas between 24th December and 2nd January, but you can always leave a voicemail or send us an email to team@hotline.co.uk.
Each product has a minimum order quantity and this will vary from product to product. The minimum quantity on each product is shown on our website. Please be aware that the more you order the more you will save.
It's 100% secure. We have followed Google's guidelines and made our entire website secure, and we will not share your data with any other company. Further details are available in our privacy policy.
Ordering with us is a breeze! Just click the "Free fully-priced visual proof" button on the product page of the item you're interested in. Upload your logo and any design notes, and we'll send you a fully-priced visual proof within an hour. If you want any changes, we'll make them for free.
When you're ready, just add the item to your basket and checkout online. Plus, all your past orders, visuals, invoices, and contact information are saved in your Promo Portal for easy reordering in the future!
Sure thing! Let's bring your design to life. Our talented team of design experts are here to help, and the best part is it won't cost you a thing!
All you have to do is upload your logo and let us know what you have in mind when you request your free visual proof. We'll make sure your logo and message look great on your chosen products and send you a free visual proof with all the pricing and delivery date details. Just so you can take a look and make sure everything is perfect before you make a purchase.
Sure! When you request your free visual proof on the product page, just upload your logo or add your text. You can also let us know the Pantone colours you have in mind for your logo.
If you don't have specific colours in mind, no problem! Our in-house design team will match the colours for you. After we receive your instructions, we'll send you a visual proof that includes the design, print colours, and all the pricing and delivery details. You can take a look and make sure everything is just how you want it before you make a purchase.
You won't have to pay a thing until you're completely happy with your visual proof. Don't hesitate to make as many changes as you need to get it just right. Our helpful team is here to assist you every step of the way.
Once you're satisfied with the design, simply add the item to your basket and checkout online. Easy peasy!
We understand that sometimes you may need to make changes to your online order. While we'll certainly do our best to accommodate your request, please keep in mind that due to our fast-paced process, your order may already be in production. However, if you need to make any adjustments, just drop us an email at customerservice@hotline.co.uk and our friendly customer service team will be more than happy to assist you.
We accept MasterCard, Visa & Visa Debit.
Yes that's fine, however we would need the funds cleared in our bank account before we release any goods. You will be able to select this option in the checkout. If you are paying this way then please make sure you put your order number as the reference number on the transfer.
If this option is selected but payment is not made, then your order will be delayed.
Absolutely! In the payment section of the checkout just select payment by 'Paypal'. You'll then be able to login to your PayPal account and make payment.
Yes, once you have approved your order your receipt or BACS pro-forma invoice depending on which method you've chosen to pay by will be available to download in your Promo Portal. You will then be emailed your VAT invoice the day after your first delivery, this will also be available to download in your Promo Portal.
If you are a government or local authority organisation - such as a school, council or university - and you are paying by credit account then you will need to supply us with an official purchase order number. Also, if you are a private company and would like us to reference a PO number on your invoice for your records then that's fine too, just let us know.
We always have to charge VAT, regardless of your VAT status. If you are VAT exempt it is then your responsibility to claim any VAT back. The only exception to this is if we are shipping outside of the UK.
Yes that's fine. As long as you can provide us with an official purchase order when you order we'll be able to give you a 30 day credit account. All account balances need to be paid 30 days from the date of our invoice.
We always ask that your first order with us is settled by credit card or bank transfer up front, however following this we are happy to look at setting up a 30 day credit account for you. Please talk to one of our friendly sales team who will arrange to send you a credit application form.
If for any reason a refund needs to be made then this will be made by our Accounts department within 48 hours of agreeing the refund. Please allow up to 5 business days for it to appear back into your bank account. If a payment was made via a bank transfer then a refund will be sent out in the form of a cheque. Please allow 7 days for the cheque to arrive.
Making payment online is 100% secure and is secured by DigiCert, one of the largest online security providers in the world. Our website uses a secure server which uses SSL technology (secure sockets layer) to make sure that all your details are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfill it. You can read more about the online security measures we take in our safe shopping guarantee.
Standard Delivery to the UK mainland is 100% FREE! For areas outside of mainland UK, continue with your order online and we will contact you with the additional delivery costs for your area before we process the order. Our quicker priority service delivery is an additional £15.00 + VAT per product.
Your order will be sent to you via a tracked courier delivery. Somebody will need to be at the delivery address to sign for the delivery and it can be delivered anytime between 9am and 5.30pm on your specified delivery day. Most deliveries will take place on weekdays.
Every product has a different lead time, however you can easily view all the delivery dates available online for every product on the product page.
Yes you will! We know it's really important to our customers to let you know when something is being delivered. That's why we give you a guaranteed date for delivery. We'll always try and deliver sooner than this date if we can too!
Not always. Although we do try and get everything delivered at the same time, different products have different lead times which may mean they will get delivered on different days. All your delivery dates will be confirmed on your order confirmation when you place your order.
Yes you will. If nobody is there to sign for the delivery then the courier driver will leave a calling card. You will then need to contact the courier and re-arrange for another delivery slot. If you have any questions about this then please email customerservice@hotline.co.uk
If the branded products are critical for an event then please make sure someone is there to sign for the delivery as re-arranging a delivery time may cause delays.
Don't panic, if nobody is there to sign for the delivery then the courier driver will leave a calling card. You will then need to contact the courier and re-arrange for another delivery slot. If you have any questions about this then then please email customerservice@hotline.co.uk.
If the branded products are critical for an event then please make sure someone is there to sign for the delivery as re-arranging a delivery time may cause delays.
No problem! To make sure we can assist you as efficiently as possible, please include your order reference number in your email to customerservice@hotline.co.uk. Also, please make sure to provide us with your best contact details so we can get in touch with you if we need more information.
Don't forget to include as many details about the issue and photos if possible. Our friendly customer service team is here to help, and they'll do their best to resolve the situation for you.
If the products you have ordered have been printed exactly as per your visual proof and there are no issues with the functionality or quality of the product then unfortunately the items cannot be returned.
The products have been personalised with your message or logo so cannot be swapped for a different item or refunded. Please read our terms and conditions for more information.
Absolutely, every order is backed by our famous 30-day money back guarantee. We want you to be delighted with every purchase, therefore if any item or print is not as per your visual proof then we will re-run your order, credit your account or refund your money.