www.hotline.co.uk
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Save 7% with Promocode SPRING7 - Limited Time Offer

Save 7% with Promocode SPRING7

Support Centre

Need assistance? Our UK-based support team makes enquiries quick and easy.
We endeavour to provide the very best customer service. We have an easy to read FAQ section. If you cannot find the answer to your question, please do not hesitate to contact us below. We aim to reply within 4 hours, however, during peak times please allow up to 24 hours.
FAQ
Browse our Frequently Asked Questions for quick answers to common queries.
Sign In
Access your account to manage orders, view order history, and download invoices.

Office Hours

Monday

9:00 - 17:00

Tuesday

9:00 - 17:00

Wednesday

9:00 - 17:00

Thursday

9:00 - 17:00

Friday

9:00 - 17:00

Saturday

CLOSED

Sunday

CLOSED
Except bank holidays & public holidays.

Join our creative community

Our creative community, your promotional moments

Share your moments

At hotline, we love seeing our promotional products in action! We encourage our valued customers to share images of the products they've received from us. By sharing your images, you not only get a chance to showcase your creativity, but you also become a part of our vibrant community.   Sharing your images helps inspire others and allows them to see how our products can be used in various settings. It's an opportunity to demonstrate the versatility and quality of our promotional items. Plus, we genuinely appreciate your support and would love to feature your images on our website or social media platforms, giving you recognition for being a satisfied customer. So go ahead, snap a photo, and share the love for our promotional products!

Tag us or DM us on any of our social channels

Additional resources

Get answer to all your queries from our FAQ’s and blogs

Who are hotline?

We are the UK's leading supplier of printed promotional products. For over 30 years we've always looked to innovate and find simpler and easier ways to order branded merchandise. Established in 1989, you can read more about our journey and how we got to where we are today on our about us page.

Do you use a third party review site?

Absolutely! Customer feedback is extremely important to us and we love hearing from you. We use a third party review site called Trustpilot and you can see our reviews and Trustpilot score on our profile page.

What is the minimum order for products?

Each product has a minimum order quantity and this will vary from product to product. The minimum quantity on each product is shown on our website. Please be aware that the more you order the more you will save.

What are your opening times?

Monday to Friday 9am – 5pm. We are closed on Bank Holidays and at Christmas between 24th December and 2nd January, but you can always leave a voicemail or send us an email to team@hotline.co.uk.